13 College IT Departments to Follow on Twitter

Universities look to social media to engage with students. These IT departments show how it’s done.

When they want to communicate with students, information technology offices head to where the students are: social media.

The offices have become more than just help desks; as trends like cloud and mobile computing take root, IT departments are increasingly at the core of university operations.

A recent study (PDF download) by the Council for Advancement and Support of Education (CASE), which looked at communication via social media on college campuses, revealed that Facebook and Twitter are the most popular channels. That’s not exactly surprising, but their domination is impressive. Twitter, for example, is used by 82 percent of colleges and departments.

IT departments, striving to communicate as efficiently as possible, are leveraging Twitter to engage with students. It’s a great way to send updates about outages, collect feedback and let students know about the technology opportunities on campus.

Many colleges are doing a great job with social media, but here are the Twitter accounts of 13 college IT departments that are going above and beyond to connect with their student body:

University of Wisconsin - @UWDoIT

Technology services for UW-Madison, including training, tech store, and help desk support for students, faculty and staff.

doit.wisc.edu

Massachusetts Institute of Technology - @MIT_ISTnews

The Twitter account for news from MIT Information Services and Technology (IS&T)

ist.mit.edu

Tulane University - @TulaneTech

Technology Services is a group of dedicated technology professionals responsible for meeting the core computing needs of the Tulane University community.

tulane.edu/tsweb/index.cfm

University of Notre Dame - @OITHelpDesk

The Office of Information Technologies is Notre Dame's Trusted Technology Partner.

oit.nd.edu

Yale University - @YaleITS

News and system updates from Yale Information Technology Services.

its.yale.edu

University of Florida - @UFhd

Academic Technology's UF Computing Help Desk. We provide an array of computing services to the University of Florida Community.

helpdesk.ufl.edu

Georgetown University - @GU_UIS

Georgetown's University Information Services (UIS) leads and executes the IT and digital strategy @Georgetown

uis.georgetown.edu

Northwestern University - @NU1HELP

Your technology support lifeline at NU. Ask your tech-related questions here!

it.northwestern.edu

Wesleyan University - @wes_itsinfo

Wesleyan Information Technology Services Folks

itsinfo.blogs.wesleyan.edu

Boston University - @buithelp

IS&T's IT Help Center provides computing support to the students, faculty, and staff of Boston University

bu.edu/tech

West Virginia University - @wvuoit

The WVU Office of Information Technology (WVU-OIT) provides educational and administrative computing information to the West Virginia University community.

oit.wvu.edu

North Carolina State University - @ncsu_oit

NC State IT News: IT service announcements, IT workshops & training advertising, IT/Education/Social Media industry news, & IT customer engagement.

oit.ncsu.edu

University of Nevada, Las Vegas - @unlv_oit

The Office of Information Technology at the University of Nevada, Las Vegas.

oit.unlv.edu

<p>iStockphoto/Thinkstock</p>
Jun 19 2013

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