When they want to communicate with students, information technology offices head to where the students are: social media.
The offices have become more than just help desks; as trends like cloud and mobile computing take root, IT departments are increasingly at the core of university operations.
— UW-Madison DoIT (@UWDoIT) June 18, 2013
@EdTech_HigherEd Yes, it drives about 50% more traffic to our monthly newsletter, and provides a venue for two-way convos w/our followers.
— OIT @ NC State Univ (@ncsu_oit) June 19, 2013
A recent study (PDF download) by the Council for Advancement and Support of Education (CASE), which looked at communication via social media on college campuses, revealed that Facebook and Twitter are the most popular channels. That’s not exactly surprising, but their domination is impressive. Twitter, for example, is used by 82 percent of colleges and departments.
IT departments, striving to communicate as efficiently as possible, are leveraging Twitter to engage with students. It’s a great way to send updates about outages, collect feedback and let students know about the technology opportunities on campus.
Many colleges are doing a great job with social media, but here are the Twitter accounts of 13 college IT departments that are going above and beyond to connect with their student body:
University of Wisconsin - @UWDoIT
Technology services for UW-Madison, including training, tech store, and help desk support for students, faculty and staff.
Massachusetts Institute of Technology - @MIT_ISTnews
The Twitter account for news from MIT Information Services and Technology (IS&T)
Tulane University - @TulaneTech
Technology Services is a group of dedicated technology professionals responsible for meeting the core computing needs of the Tulane University community.
University of Notre Dame - @OITHelpDesk
The Office of Information Technologies is Notre Dame's Trusted Technology Partner.
Yale University - @YaleITS
News and system updates from Yale Information Technology Services.
University of Florida - @UFhd
Academic Technology's UF Computing Help Desk. We provide an array of computing services to the University of Florida Community.
Georgetown University - @GU_UIS
Georgetown's University Information Services (UIS) leads and executes the IT and digital strategy @Georgetown
Northwestern University - @NU1HELP
Your technology support lifeline at NU. Ask your tech-related questions here!
Wesleyan University - @wes_itsinfo
Wesleyan Information Technology Services Folks
Boston University - @buithelp
IS&T's IT Help Center provides computing support to the students, faculty, and staff of Boston University
West Virginia University - @wvuoit
The WVU Office of Information Technology (WVU-OIT) provides educational and administrative computing information to the West Virginia University community.
North Carolina State University - @ncsu_oit
NC State IT News: IT service announcements, IT workshops & training advertising, IT/Education/Social Media industry news, & IT customer engagement.
University of Nevada, Las Vegas - @unlv_oit
The Office of Information Technology at the University of Nevada, Las Vegas.