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New Research from CDW Explores AI and Cybersecurity

Learn how AI is helping IT teams manage risk and improve resilience.

Nov 11 2026
Management

Technology Enables Higher Ed IT Leaders to Make More Proactive Decisions

Vendor risk, artificial intelligence governance and classroom design are all areas where higher ed IT is moving from reactive fixes to purposeful planning.

The higher education IT landscape has always been complex, but with distributed systems and governance structures, tight budgets and limited staff, technology decisions are often made in a vacuum. But as artificial intelligence proliferates throughout campus, cyberthreats intensify and classroom technology becomes more important than ever before, IT leaders are recognizing the need to be proactive. They are increasingly acting with intention, collaborating across departments to make decisions that will impact the entire campus community.

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Proactive Decision-Making Leads to Stronger Policies and Procedures

Everyone on campus wants to adopt AI, from back-office staff to faculty and students. To get a handle on AI tools, policies and governance, many institutions are establishing cross-departmental task forces to shape how the technology is used. These teams are helping to develop universal practices for adoption across an institution, so policies remain consistent and the IT team has visibility into the tools that are part of the campus ecosystem.

This visibility is extending to all third-party application providers. Higher education is no stranger to vendor data breaches, and security leaders are ramping up their risk management to ensure they can trust that their institutional information is safe. This means developing assessments that vendors must adhere to and procedures for how to act in case a breach does occur. These institutions are proactively addressing this risk to ensure they’re ready for anything. 

In the classroom, rather than piecing together disparate audiovisual tools that work in a pinch, institutions are standardizing classroom design to ensure that no matter what room a faculty member enters, they will know how to operate the technology. This forward-thinking design strategy eliminates headaches for all parties and streamlines teaching and learning. And the device loaner initiatives implemented during the pandemic have evolved into thriving programs that make hardware available to students in need year-round.

Higher education institutions are pushing back against their pattern of improvised solutions, redundant technologies and reactive postures, and are opting to flesh out their policies and procedures and act with purpose. For an industry long defined by having to do more with less, doing things intentionally is most important.

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