Hardware
ISTELive 25: A K–12 Student Repair Team Success Story
At Bowling Green Independent School District in Kentucky, high school students can take a class in which they repair HP Chromebooks as part of the school’s computer science pathway. There’s a room in the high school dedicated to the repairs, which gives students and their teacher everything they need, says Digital Learning Coach Megan Marcum.
The student team uses Incident IQ to field and track repairs, explains Technology Director William King. This gives teachers visibility and helps the IT department manage their fleet of devices, from deployment to end of life.
The district has seen only benefits from its student repair team. It has extended the life of its Chromebooks, expedited repair turnaround times, given students real-world skills and experience, and even hired a full-time employee who formerly worked as a student on the repair team.
LEARN MORE: Manage your fleet of K–12 devices with help from the experts at CDW.
Participants
William King, Director of Technology, Bowling Green Independent School District
Megan Marcum, Digital Learning Coach, Bowling Green Independent School District
Video Highlights
- Standardizing on HP Chromebooks for all students saved Bowling Green ISD time and money because all devices use the same parts and students learn how to do repairs more quickly.
- Incident IQ improves asset management for the district and allows teachers, students and IT staff to track the status of a broken device.
- A large and well-equipped physical space, plus outreach to younger students, has helped grow the student repair team program at Bowling Green ISD.
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