2. Advance Mobile Learning Experiences
To get around tech failures and connectivity issues, a growing number of students are turning to mobile learning. The EDUCAUSE QuickPoll found that while over 80 percent of those surveyed rely on laptops as their primary learning device, 56 percent use a smartphone as a secondary device. “Sometimes my Wi-Fi doesn’t work, so I use mobile data on my phone,” a respondent said.
Moving forward, a key technology trend that institutions may expect to see in 2022 is the growth of mobile learning, which will require more mobile-friendly learning management systems and learning apps with device detection capabilities.
"Students are likely using mobile devices as their primary way of interacting with the world. And frankly, ed tech is not very mobile friendly. We are still desktop- and laptop-first,” says Bryan Alexander, a Georgetown University professor and author of Academia Next: The Futures of Higher Education.
Moving forward, Alexander says, IT helpdesks should be prepared to serve students who need smartphone support.
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3. Improve the Quality of Tech Support for Students
A College Innovation Network survey found that only 56 percent of students said their institution was helpful in resolving technology issues during the academic year.
Nationwide, a number of universities and colleges have taken steps to provide better technology support.
At Princeton University’s Forbes College, for example, students have a dedicated support line connecting them with technology consultants. Students can also receive real-time support via online text chats.
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Northeastern University, meanwhile, has expanded its tech support services in recent months. Students can stop by the Tech Bar to get help or use a mobile app to request technology services. A tech services portal also offers answers to general questions and additional support.
For institutions that use Intel-based devices, such as Dell, HP and Lenovo laptops, IT departments can work with a partner to activate the Intel vPro feature, which enables IT staff to remotely log in to a user’s laptops to fix issues. Even if an operating system fails, IT can still remotely log in to the device, wipe it and reinstall it.
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