Support for AI Implementation Requires Education and Training
Getting support from stakeholders and end users when implementing a new technology often requires education and reassurance that the new tool is safe and ethical.
“Guidelines foster innovation,” says Elizabeth Reilley, executive director of AI acceleration for ASU Enterprise Technology at Arizona State University. “When people don’t have guidance on what’s safe, they’re often afraid to do anything.”
The University of Texas at Austin aims to quell some of these fears by offering training through their partnership with Grammarly. “Two years ago, we knew there was a real need to have balance between encouraging use but also being responsible in the adoption of AI on campus and providing support for our faculty,” says Julie Schell, assistant vice provost and director of the Office of Academic Technology. After working through what responsibility looks like, the university has safely adopted generative AI and has created a faculty guide for using it in the classroom.
DISCOVER: Ask these questions before adopting a new AI tool.
Amarda Shehu, George Mason University’s chief AI officer, believes higher education institutions have a responsibility to stay at the forefront of technology innovations to remain competitive. “Technology disruptions happen all the time, whether we choose to participate or not,” she says.
As AI continues to forge ahead in the IT department, classroom, back office and elsewhere across campus, it is more crucial than ever to provide the resources your campus needs to stay one step ahead.
