Device Management Can Help Streamline Acquisition and Distribution
By focusing on a few well-tested models, Jacob Farmer, director of enterprise services at IU, says the university has avoided having to address multiple troubleshooting scenarios, ultimately simplifying and improving endpoint management.
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“I don’t know that we realized how much time we spent talking about devices before we bought them, and how operationally expensive that is to have those conversations,” Farmer says. “If we do a good job of picking the default configuration, we should be able to head off many of those conversations by saying, ‘You fit the profile of a typical knowledge worker; here’s the kit that we’re going to give you to support that.”
Western Governors University implemented Microsoft Intune two years ago to help deploy and update employee computers, and the cloud-based endpoint management solution has kept the school’s site support team from having to expand its staff, according to Vice President of IT Infrastructure and Security John Morton.