What Does Staff Augmentation Mean for Higher Ed IT?
Staff augmentation services provide workers for all manner of IT jobs, from the most entry-level to the highest-skilled. They can offer project managers, web and software developers, data center engineers and even engineers that are experts in specific platforms, such as ServiceNow.
Temporary workers’ tenure within higher education IT departments can be anywhere from a couple months to eventual full-time employment. Employees provided through staff augmentation are generally hired on three- or 12-month contracts, with some universities offering a temp-to-hire pathway for those employees to join the team full-time if the fit is good.
The employees themselves are well vetted by CDW’s skilled technical team, and many are regular contract workers who hop from job to job as needed, so there’s no pressure to bring someone on for the long term if the university isn’t interested or able to make a more permanent commitment. The result is a low-stakes, low-cost and low-pressure hiring process, at least for the institution.
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When an institution engages with CDW to make a hire, they offer a budget for the position and are provided with a handful of the most qualified candidates. The institution then conducts interviews and chooses one or two candidates they prefer. Those workers are then taken through a rigorous onboarding process by CDW and delivered to the institution in a matter of weeks.
Should IT Departments Choose Staff Augmentation or Automation?
As technology improves and staff shortages persist, some universities have turned to automation to help fill the gaps in their departments. That’s a wise and worthwhile choice in many situations, but even the most sophisticated automation software still requires a human to monitor it as it operates.
For example, identity and access management tools are valuable resources to cut down on the potential for cyberattacks, but what happens when a user encounters an issue and needs support? Even Internet of Things tools, which are becoming more common in higher education settings, need someone to manage installation and support as long as they are in service.
Workers specifically trained in those types of tools are available through CDW AmplifiedTM Support, along with others to fit almost any IT task your team is undertaking. CDW higher education experts are ready to help you with the right technology and the right manpower to get the job done.
This article is part of EdTech: Focus on Higher Education’s UniversITy blog series.