What Does ServiceNow eProcurement Mean for Higher Ed?
Through ServiceNow, a higher education institution can build an enterprise resource management system that establishes a preapproved catalog of products available to staff and faculty — and, maybe more importantly, it can create and manage user identities to determine who can request or purchase which items.
In tandem with ServiceNow’s procurement environment, users can peruse their customized catalogs by searching the available products sorted by price, brand and more. The preapproved list of products eliminates the approval process from the IT workflow, and additional integrations such as zero-touch deployment can further reduce the burden on IT staff by automating the imaging and shipping processes.
Integrations with ServiceNow can also get more granular, which is especially beneficial in higher education, where rules may differ based on where on campus a request is coming from. For example, a professor in the English department might have access to a different lineup of projectors than someone in the math department, depending on each school’s procurement choices and needs. ServiceNow can filter available options based on the user.
ServiceNow can also help with inventory management, whether items are being stored on campus or offsite with a partner like CDW. ServiceNow will automatically track inventory on every item and generate a purchase order to replenish stock if supplies get low.
One more unique feature offered by ServiceNow is the device cycle refresh, which can be used alongside IT asset management or zero-touch deployment. The device cycle refresh tells users when they are eligible for an upgrade and unlocks the available devices for them in the procurement system.
IT asset management, meanwhile, means that a partner like CDW can tag all inventory and share that data with the university.
To learn more about ServiceNow, CDW’s procurement services and other tools that can take the pressure off — and save time for — your IT department, a CDW higher education expert is available to answer your questions.
This article is part of EdTech: Focus on Higher Education’s UniversITy blog series.