2. Does the Provider Match My Security Requirements?
Many school districts work diligently to properly secure sensitive data, and they must also maintain that security end to end with DRaaS. Request a System and Organization Controls (SOC) report to be sure that any potential DRaaS provider can meet your own requirements for security and risk mitigation.
3. How Will Users Get to Their Applications?
Educators adjusted to a sudden pivot to remote and hybrid work last year, but the most likely disaster is a partial outage while users are back on campus. Go through every failure scenario and consider whether you need additional bandwidth, a faster VPN or even a backup LAN within your building to connect you to your DRaaS provider.
4. Can the Service Meet My RPO/RTO Targets?
Recovery point objectives (how much data am I willing to lose?) and recovery time objectives (how quickly can I be up and running?) are critical pieces of information. Providers may price services based on these numbers, so decide what your district requires and get that on the table early.
5. How Is the Service Tested, and How Often?
Good DRaaS providers will test frequently. While testing is expensive and resource intensive, a solid test plan from the DRaaS provider is the best assurance that it knows what it’s doing and will be a calm voice of reason when an actual disaster strikes.