The company also announced updates to its ActivPanel software and hardware. The software update includes training for educators using the product and support resources. The goal is to decrease the time a teacher spends learning how to use ActivPanel and lessen the strain on IT teams in schools where these tools are being implemented.
“It’s the first step in our journey and in how we make our products easier for customers to use so they don’t have to contact support,” Solomon says. “The best support is actually no support. But this doesn’t mean we don’t offer support — it just means that the customers find things on their own.”
Solomon adds that the company will continue looking out for key areas in which educators need support. Promethean will use that information to update and improve its new software application.
The hardware update, meanwhile, “includes a single USB-C cable that provides power, data, and video to the ActivPanel,” according to Promethean’s press release.
The cable will also charge devices plugged into it, supporting the shift to USB-C from traditional USB technology.
“It’s bringing the hardware up to the most recent technology that’s available and allowing teachers to get the convenience of those features,” Solomon says. “We’re doing that almost as a running change, as opposed to having to release a whole new panel.”
The company hopes these updates will simplify the workflow of the educators and IT leaders in K–12 districts moving forward, no matter what learning looks like in the future.