Investing Time Wisely to Provide Suitable Service
On the technology side of the house, IT leaders in school districts have been forced to rethink how they spend their time, as students and parents rely on them far more for tech support. This means IT staff has to cut back time spent elsewhere.
At North Canton (Ohio) City Schools, Technology Director Kim Nidy knew she needed to spend less time unboxing and more time helping students learn with devices the district was acquiring. That meant partnering with CDW•G to provide last-mile integration for the district’s one-to-one device project.
Without this support, “we would be taking machines out of boxes, putting stickers on them,” says Nidy. “If we are doing that instead of answering the phone and solving people’s problems, that is a customer service issue for us. We want to be an effective and efficient tech department, and we need to deliver good customer service.”
Educators are facing, embracing and adapting to change in unprecedented ways. It hasn’t been easy, but education has and always will rise to the occasion.
See what educators had to say about the future of learning with our coverage of the 2021 TCEA conference at edtechmag.com/k12/TCEA.