Nov 03 2017
EDUCAUSE 2017: How to Design a Successful Model for Support in the Cloud
Institutions' applications, platforms and infrastructure are moving to the cloud, but what does that mean for support services?
Carol Ann Boyle, Deputy CIO, Adelphi University
Joanna Grama, Director of Cybersecurity, EDUCAUSE
Shivaji Samanta, Director IET/CIO, Virginia Western Community College
- EDUCAUSE offers a Higher Education Cloud Vendor Assessment Tool online.
- A feedback loop with the cloud support services vendor is essential.
- Cloud support services allow institutions to scale up easily.
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