1. Create a DX Strategy After Taking Inventory
The first step to creating a strategy is to take inventory of your technology and meet with stakeholders. Matthew Hall, the new CIO at the University of Central Florida, is doing just that. “We are in the middle of an assessment. You can’t go where you want to go until you know where you are,” he says.
2. Focus on Inclusiveness and Accessibility
When building new applications, the team at the University of Southern California meets with faculty, staff and students to understand their needs, says Veronica Garcia, USC’s associate CIO of application services. The IT staff takes a mobile-friendly approach because some students use smartphones as their primary computing devices, she says.
3. Digital Transformation Is an Ongoing Project
Brown University takes an agile approach and continually adds new features to its mobile and portal apps, says Brown Chief Digital Officer and CIO William Thirsk.