2. Design the Phone System
After a gap analysis is complete, the school must customize the new phone system to its specific needs.
IT departments must account for Enhanced 911 and determine user permissions. Include users as part of the design process to ensure the new phone system works the way they need it to. For example, can everyone make calls internationally, or is it restricted? Does everyone need access to voicemail, or only some employees? Who is providing public switched telephone network service, and what are the capabilities of that provider? Are third-party solutions needed to make everything work?
During the design process, schools must decide how they will route calls. Colleges and universities with their own phone systems and phone circuits coming on-premises can use the direct routing model, in which the organization serves as a broker between its telephone service provider and the platform.
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