EDUCAUSE 2017: How to Design a Successful Model for Support in the Cloud

Institutions' applications, platforms and infrastructure are moving to the cloud, but what does that mean for support services?

<p style="margin: 0px 0px 1em; padding: 0px; box-sizing: border-box; line-height: 1; font-family: Prelo-SemiBold; font-size: 16px; color: rgb(35, 31, 32); letter-spacing: 0.48px;"><strong style="margin: 0px; padding: 0px; box-sizing: border-box;">Carol&nbsp;Ann&nbsp;Boyle</strong>, Deputy CIO, Adelphi University</p>

<p style="margin: 0px 0px 1em; padding: 0px; box-sizing: border-box; line-height: 1; font-family: Prelo-SemiBold; font-size: 16px; color: rgb(35, 31, 32); letter-spacing: 0.48px;"><strong style="letter-spacing: 0.48px; margin: 0px; padding: 0px; box-sizing: border-box;">Joanna Grama</strong><span style="letter-spacing: 0.48px;">, Director of Cybersecurity, EDUCAUSE</span></p>

<p style="margin: 0px 0px 1em; padding: 0px; box-sizing: border-box; line-height: 1; font-family: Prelo-SemiBold; font-size: 16px; color: rgb(35, 31, 32); letter-spacing: 0.48px;"><strong style="margin: 0px; padding: 0px; box-sizing: border-box;">Shivaji Samanta</strong>, Director IET/CIO, Virginia Western Community College&nbsp;</p>

<ul>
<li>EDUCAUSE offers a <a href="Higher">https://library.educause.edu/resources/2016/10/higher-education-cloud-v… Education Cloud Vendor Assessment Tool</a> online.</li>
<li>A feedback loop with the cloud support services vendor is essential.</li>
<li>Cloud support services allow institutions to scale up easily.</li>
</ul>

<p>To stay up to date on all of the news and ideas coming out of EDUCAUSE, follow&nbsp;<em>EdTech</em>'s coverage on the&nbsp;<a href="EDUCAUSE">http://www.edtechmagazine.com/higher/educause-2017">EDUCAUSE 2017 conference hub</a>.</p>