EdTech Magazine - Technology Solutions That Drive Education https://edtechmagazine.com/higher/ en How One University’s Tech Kept a City Running During the Pandemic https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/how-one-universitys-tech-kept-city-running-during-pandemic%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>It was a Friday in spring 2020, and COVID-19 had just hit Buffalo, N.Y. A hectic week of planning for the pivot to remote learning was coming to an end as Steve Heist, director of network and communication services at <a href="http://www.buffalo.edu/" target="_blank" title="the University at Buffalo">the University at Buffalo</a>, turned off the lights in his office. As he was powering down his computer, he received an unexpected call from <a href="https://www.cdwg.com/content/cdwg/en/brand/cisco.html?enkwrd=cisco&amp;key=cisco" target="_blank" title="Cisco">Cisco</a>. He learned that his work was far from over: The city of Buffalo needed his help.</p> <p>Buffalo, the second-largest city in New York state, was shutting down. The city’s critical 311 call center needed to transition to remote operations within 48 hours.</p> <p>Although the city runs an online portal and an app to log important requests, the 311 Call and Resolution Center’s primary communications are via telephone. The center takes up to 600 calls a day from Buffalo residents. Without a remote phone system, the city would not be able to meet citizens’requests. Broken streetlights would likely remain dark. Fallen trees would continue blocking roads. Garbage mounds could rise.</p> <p>As Oswaldo Mestre, director of Buffalo’s Division of Citizen Services, <a href="https://blogs.cisco.com/collaboration/buffalo-moves-critical-city-311-call-center-home-in-48-hours-amid-pandemic-closure" target="_blank" title="Oswaldo Mestre, director of Buffalo’s Division of Citizen Services, describes in a Cisco blog post, ">describes in a Cisco blog post</a>, “311 is the lifeblood of the city.”</p> <p>Back at his office, Heist dropped any plans to rest over the weekend. “This is too critical of a service for the city,” he says he remembers thinking.</p> <p>Heist had to make a few calls to confirm, but he was fairly certain that UB’s collaboration infrastructure would be able to help the 311 call center scale up. “Because we’ve made those investments, we were in a position to share that infrastructure with the city of Buffalo in order to maintain their critical services to the Buffalo community,” he says.</p> <p><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/WmpvKTPJuQw" width="560"></iframe></p><p><span style="font-size: 11px;">The University at Buffalo helped the city’s essential 311 call center transition to remote work within 48 hours. </span></p> Amelia Pang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/how-one-universitys-tech-kept-city-running-during-pandemic%22%20hreflang%3D%22en%22%3Eview%3C/a%3E Higher Ed's New Approach to Pandemic Cybersecurity https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/higher-eds-new-approach-pandemic-cybersecurity%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>As the pandemic continues to intensify existing security challenges, higher education security leaders are reassessing their current response strategies.</p> <p>CISOs from <a href="https://www.stanford.edu/" target="_blank" title=" Stanford University">Stanford University,</a> <a href="https://www.osu.edu/" target="_blank" title="The Ohio State University ">The Ohio State University</a> and the <a href="https://www.uchicagomedicine.org/" target="_blank" title="University of Chicago Medicine ">University of Chicago Medicine</a> gathered at a cybersecurity roundtable hosted by <a href="https://www.cdwg.com/content/cdwg/en/brand/proofpoint.html?enkwrd=proofpoint&amp;key=proofpoint" target="_blank" title="Proofpoint">Proofpoint</a> in August to share the lessons they’ve learned from COVID-19.</p> <p>From adopting advanced endpoint protection to creating passwordless authentication and reframing the zero-trust message, here’s a look at some strategies for tackling the changing threat landscape.</p> Amelia Pang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/higher-eds-new-approach-pandemic-cybersecurity%22%20hreflang%3D%22en%22%3Eview%3C/a%3E How Can Metered Consumption Help Higher Ed Save Money? https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/how-can-metered-consumption-help-higher-ed-save-money%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>With no end to the pandemic in sight, higher education institutions need new strategies to confront budget shortfalls. Now is a good time for colleges and universities to consider adopting a metered billing structure. After all, why pay for more than what you use?</p> <p>Metered consumption, also known as a pay-per-use billing model, is common in corporate organizations. And there are several ways this billing process can be applied in higher education.</p> <p>Although capacity planning for a higher education institution’s <a href="https://edtechmagazine.com/higher/article/2020/04/why-premises-storage-still-matters-higher-education" title="data center">data center</a>, <a href="https://edtechmagazine.com/higher/article/2020/06/higher-education-will-see-jump-cloud-adoption" title="cloud">cloud</a>, software and infrastructure resources may be necessary in some cases, this approach is often expensive and wasteful. Let’s explore how the pay-per-use operational model of metered billing can help colleges and universities cut costs.</p> Tim Hanrahan https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/how-can-metered-consumption-help-higher-ed-save-money%22%20hreflang%3D%22en%22%3Eview%3C/a%3E How West Point's Esports Team Reached Its Goals https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/higher/higher/higher/higher/higher/higher/higher/higher/k12/article/2020/09/how-west-points-esports-team-reached-its-goals%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>While most college athletes saw their seasons shut down as the novel coronavirus spread this spring and summer, esports players at the United States Military Academy marched on.</p> <p>Using customized hardware, West Point’s new competitive video gaming club was able to play an exhibition match in the spring against the <a href="https://fedtechmagazine.com/article/2020/03/game-army-leverages-esports-boost-recruitment" target="_blank" title="Army’s esports team ">Army’s esports team</a> — which the service uses as a recruiting tool — and also competed in tournaments against Oklahoma State University and the University of Mississippi.</p> <p>“The cool thing about esports is that you can do it anywhere,” says Colin Jones, a rising junior and cadet in charge of the <a href="http://instagram.com/armywpesports" target="_blank" title="Army West Point eSports Club.">Army West Point eSports Club</a>.</p> <p>West Point esports <a href="https://www.army.mil/article/232212/west_point_cadets_develop_first_esports_club" target="_blank" title="West Point esports launched in January ">launched</a> in January and has built a steadily growing cadre of cadet players and fans. Competitive players do their gaming on <a href="https://www.cdwg.com/search/?key=Dell%20Precision%203630&amp;searchscope=all&amp;sr=1" target="_blank" title="Dell Precision 3630 ">Dell Precision 3630</a> machines running <a href="https://www.cdwg.com/search/?key=Intel+Core+i7" target="_blank" title=" Intel Core i7, ">Intel Core i7</a>, with 32 gigabytes of RAM and 1-terabyte solid-state drives, supported by <a href="https://www.cdwg.com/search/?key=Nvidia+Quadro+RTX+4000" target="_blank" title="Nvidia Quadro RTX 4000">Nvidia Quadro RTX 4000</a> graphics capabilities.</p> <p>High-end peripherals — including <a href="https://www.cdwg.com/search/?key=razor%20kraken&amp;searchscope=all&amp;sr=1" target="_blank" title="Razer Kraken headsets,">Razer Kraken</a> headsets, <a href="https://www.cdwg.com/product/logitech-g610-orion-red-keyboard/4168873?enkwrd=logitech+G610" target="_blank" title="Logitech G610 keyboards">Logitech G610</a> keyboards and <a href="https://www.cdwg.com/product/logitech-gaming-mouse-g300s-mouse-usb/3599795?enkwrd=logitech+g300s" target="_blank" title="Logitech G300S gaming mice ">Logitech G300S</a> gaming mice — round out the competitive gaming gear.</p> <p>Technology rose to the fore when the cadets competed from home this spring. With remote tournament play, “we really tested what was possible,” says Victor Castro, deputy director of the West Point Simulation Center.</p> Adam Stone https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/higher/higher/higher/higher/higher/higher/higher/higher/k12/article/2020/09/how-west-points-esports-team-reached-its-goals%22%20hreflang%3D%22en%22%3Eview%3C/a%3E 3 Technology Tips for Engaging Remote Learners https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/3-technology-tips-engaging-remote-learners%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>As colleges and universities progress through a challenging academic year, keeping students engaged during online instruction remains a top priority for educators.</p> <p>Sure, having the right technology is key to successful online courses. But equally important, professors and instructors must know how to effectively use collaboration tools to foster student engagement.</p> <p>Let’s review some features on popular solutions such as <a href="https://www.cdwg.com/search/?key=zoom" target="_blank" title="Zoom ">Zoom</a> and <a href="https://www.cdwg.com/product/g-suite-by-google-cloud-enterprise-for-education-subscription-license-1/6172514?pfm=srh" target="_blank" title="G Suite for Education">G Suite for Education</a> that can help instructors create more personalized learning experiences. Then, go over some professional development plan goals that will put you on the path to becoming a more engaging online educator.</p> Amelia Pang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/3-technology-tips-engaging-remote-learners%22%20hreflang%3D%22en%22%3Eview%3C/a%3E Want to Keep Campuses Safe from COVID-19? Protect the Eyes https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/want-keep-campuses-safe-covid-19-protect-eyes%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>While reopening strategies that incorporate widespread testing, face masks and <a href="https://edtechmagazine.com/higher/article/2020/06/how-data-analytics-will-help-campuses-reopen-safely" target="_blank" title="data analytics solutions that enforce social distancing ">data analytics solutions that enforce social distancing</a> can help limit outbreaks on campuses, higher education institutions could benefit from additional protective equipment such as face shields and partitions because there is strong evidence that the coronavirus can also <a href="https://www.med.unc.edu/ophth/files/2020/03/CoronaVirusandYourVision.pdf" target="_blank" title="coronavirus can also enter through the eyes.">enter through the eyes</a>.</p> <p>"There’s good evidence that cotton masks and medical masks are protecting other people. They can keep community transmission low,” says Eli Perencevich, an <a href="https://medicine.uiowa.edu/internalmedicine/profile/eli-perencevich" target="_blank" title="Eli Perencevich, an epidemiology professor at the University of Iowa Carver College of Medicine ">epidemiology professor at the University of Iowa Carver College of Medicine</a> who co-authored a <a href="https://pubmed.ncbi.nlm.nih.gov/32347911/" target="_blank" title="study on COVID-19 containment.">study on COVID-19 containment</a>. Unfortunately, a mask does not offer much protection for the individual who wears it. “The major reason for this is because it doesn’t offer eye protection,” Perencevich says.</p> <p>Perencevich warns it could potentially be dangerous if reopened campuses ignore eye protection. “There are two ways the virus could cause infection via the eye: First, there are virus receptors in the eye. Second, there’s a direct path from the eye to the respiratory tract,” he says. “This was shown in SARS, and it’s one of the reasons why the <a href="https://www.cdc.gov/niosh/topics/eye/eye-infectious.html" target="_blank" title="reasons why the CDC recommends healthcare workers wear eye protection.">CDC recommends healthcare workers wear eye protection</a>.”</p> <p><strong><em><a href="https://edtechmagazine.com/higher/k12/article/2020/08/reopening-higher-education-campuses-and-social-distancing-tech-can-help-perfcon">MORE ON EDTECH: </a></em></strong><em><a href="https://edtechmagazine.com/higher/k12/article/2020/08/reopening-higher-education-campuses-and-social-distancing-tech-can-help-perfcon" target="_blank" title="See what social distancing tech can help campuses reopen safely.">See what social distancing tech can help campuses reopen safely.</a></em></p> <p>He points to a recent <a href="https://jamanetwork.com/journals/jama/fullarticle/2769693" target="_blank" title="coronavirus infection rates dropped from 19 percent to zero after workers began wearing face shields">study</a> on healthcare workers in India that found coronavirus infection rates dropped from 19 percent to zero after workers began wearing face shields in addition to three-layered surgical masks and gloves.</p> <p>"It’s a pretty well-designed, small study. It suggests face shields are additive to masks,” Perencevich explains. “They protect the whole face. Most importantly, they protect the eyes. And they protect the mask from getting contaminated. So, you can wear your mask a little longer and avoid contaminating yourself when you remove your mask.”</p> <p>According to Perencevich, the CDC should recommend eye protection for the general public too. “People are probably less infectious by the time they get admitted to the hospital,” he says. “You’re <a href="https://jamanetwork.com/journals/jama/fullarticle/2765525" target="_blank" title=" way more infectious right when you get sick">way more infectious right when you get sick</a> — when you’re in the presymptomatic and early symptomatic stages.”</p> <p>Since most colleges and universities must offer at <a href="https://www.chronicle.com/article/heres-a-list-of-colleges-plans-for-reopening-in-the-fall/?utm_source=Iterable&amp;utm_medium=email&amp;utm_campaign=campaign_1399993_nl_Academe-Today_date_20200730&amp;cid=at&amp;source=ams&amp;sourceId=4269213&amp;cid2=gen_login_refresh" target="_blank" title=" must offer at least some classes — such as lab-centric courses — in person this academic year, ">least some classes</a> — such as lab-centric courses — in person this academic year, having the right protective equipment is important for managing campus health and safety. Here’s a look at what some medical experts are recommending when selecting comprehensive PPE equipment that also protects the eyes.</p> Amelia Pang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/want-keep-campuses-safe-covid-19-protect-eyes%22%20hreflang%3D%22en%22%3Eview%3C/a%3E Using Tech to Boost the Value of Higher Education During COVID-19 https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/using-tech-boost-value-higher-education-during-covid-19%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>As students question the value of higher education during a pandemic, many colleges and universities need to rethink their long-term strategies to survive. Institutions across the country are grappling with the same question: How will education look in the new academic year? Currently, the debate is focused on logistical solutions: returning to the classroom, new and improved remote learning, or a hybrid of the two.</p> <p>There is an economic, utilitarian and moral component to each scenario. Students want to come back to campus — or pay a dramatically reduced price for online courses. One student from <a href="https://www.northwestern.edu/" target="_blank" title="Northwestern University ">Northwestern University</a> summed up the <a href="https://www.wsj.com/articles/a-college-refund-for-coronavirus-11586299536" target="_blank" title="Would you pay $75,000 for front-row seats to a Beyoncé concert and be satisfied with a livestream instead">argument</a> this way: “Would you pay $75,000 for front-row seats to a Beyoncé concert and be satisfied with a livestream instead?”</p> <p>With that said, not everyone is so eager to return to the classroom. Many faculty members are <a href="https://www.nytimes.com/2020/07/03/us/coronavirus-college-professors.html" target="_blank" title="Many faculty members are hesitant to return">hesitant to do so</a> for a variety of reasons. Everyone’s concerns are valid. With no clear answers, higher education institutions are left with countless questions: Is college worth the price of admission for online classes? Is returning to the classroom worth the health risks?</p> <p>To find answers, let’s examine the purpose of college during a pandemic and a looming economic crisis.</p> Tim Klein , Belle Liang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/using-tech-boost-value-higher-education-during-covid-19%22%20hreflang%3D%22en%22%3Eview%3C/a%3E How Vancouver Film School Uses Tech to Improve Remote Learning https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/how-vancouver-film-school-uses-tech-improve-remote-learning%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p><a href="https://vfs.edu/" target="_blank" title="Vancouver Film School">Vancouver Film School</a>, a distinguished entertainment arts school that offers yearlong programs for 1,500 students across eight campuses, faced quite the debacle when the school pivoted to remote learning in the spring.</p> <p>VFS students must create hundreds of high-tech projects every year, ranging from 3D animation and game design to virtual and augmented reality design and development. How were students going to access the graphics-intensive technologies they needed from home computers?</p> <p>Fortunately, VFS was already deploying hundreds of <a href="https://www.cdwg.com/product/dell-precision-5820-tower-xcto-base/5207639?pfm=srh" target="_blank" title="Dell Precision 5820 workstations">Dell Precision 5820 workstations an</a>d <a href="https://www.cdwg.com/search/monitors-projectors/lcd-led-monitors/?w=D1&amp;b=DLE&amp;key=dell+monitors&amp;enkwrd=dell+monitors&amp;akr=0" target="_blank" title="Dell displays ">Dell displays</a> in their on-campus labs when they had to transition to a remote learning environment.</p> <p>Combined with <a href="https://www.cdwg.com/content/cdwg/en/brand/emc.html?enkwrd=Dell%20EMC&amp;key=Dell%20EMC" target="_blank" title="Dell EMC infrastructure">Dell EMC infrastructure</a> solutions on the back end, the workstations allowed VFS students to use creative applications such as Maxon Redshift, <a href="https://www.cdwg.com/product/arnold-2020-media-entertainment-collection-bundle-new-subscription-a/5917484?pfm=srh" target="_blank" title="Autodesk Arnold">Autodesk Arnold</a>, Unreal Engine, Unity and <a href="https://www.cdwg.com/product/toolfarm-avid-media-composer-lic/6111738?enkwrd=Avid+Media+Composer" target="_blank" title=" Avid Media Composer ">Avid Media Composer</a> from home.</p> <p class="MsoNormal"><span style="font-family:Times;color:black;mso-themecolor:&lt;br /&gt;&#10;text1;mso-bidi-font-weight:bold"><p></p></span></p> Amelia Pang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/how-vancouver-film-school-uses-tech-improve-remote-learning%22%20hreflang%3D%22en%22%3Eview%3C/a%3E What Will Post-Pandemic College Enrollment Look Like? https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/what-will-post-pandemic-college-enrollment-look%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>What is the outlook for higher education after COVID-19? The answer largely depends on how current high school students view their futures.</p> <p>In June, <a href="https://www.cdwg.com/content/cdwg/en/brand/adobe.html" target="_blank" title=" Adobe ">Adobe</a> surveyed 1,000 high school students and 250 high school college placement counselors to answer this question — and the responses were <a href="https://www.educationdive.com/news/moodys-lowers-higher-ed-outlook-to-negative-amid-coronavirus-crisis/574414/" target="_blank" title=" responses were not as dire as previously reported.">not as dire as previously reported.</a></p> <p>The survey revealed that even high school students who are postponing college plans feel hopeful, and they still plan to attend college in the near future. As higher education leaders form post-pandemic strategies, here are a few statistics to keep in mind.</p> Amelia Pang https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/what-will-post-pandemic-college-enrollment-look%22%20hreflang%3D%22en%22%3Eview%3C/a%3E What Can Higher Ed Leaders Do to Support Engaging Remote Education? https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/what-can-higher-ed-leaders-do-support-engaging-remote-education%22%20hreflang%3D%22en%22%3Eview%3C/a%3E <p>The past several months have been transformative for higher education. The shift to remote learning in the spring pushed university leaders and professors to rethink what learning looks like today and how that vision could shape the future of education.</p> <p>But transitioning to an online environment was far from easy. The pandemic further exacerbated existing challenges, from connectivity issues to achievement and equity gaps. Educators also struggled to engage students with virtual lessons, particularly those who did not have reliable access to a device or adequate Wi-Fi at home.</p> <p>Now that most colleges and universities are starting the academic year with extended online learning, that student engagement piece is even more important to have. School leaders will need to collaborate with faculty and education stakeholders to provide purposeful learning experiences while tackling equity issues and meeting students where they are.</p> Joe Simone https://edtechmagazine.com/higher/%3Ca%20href%3D%22/higher/article/2020/09/what-can-higher-ed-leaders-do-support-engaging-remote-education%22%20hreflang%3D%22en%22%3Eview%3C/a%3E